Seniority
Manager
Department
Operations
Location
Moncton
Industry
Retail
Company size
12K
Contact information
Reveal Kushal's email and phone
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k•••••••@dollarama.com
Phone
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Background
About Kushal Ghai
Results-driven and certified Project Manager and Service Delivery Manager with over 14 years of experience in the banking and finance industry, currently leading operations at NatWest Group. Adept at managing personal and commercial banking operations, specializing in credit risk, payments, and mortgage lending. Proven expertise in business process management (BPM), automation, and agile methodologies, with hands-on experience in Loan IQ and ACBS to drive seamless end-to-end process transitions. A strategic leader managing a team, fostering a high-performance work environment through mentoring, guidance, and strong stakeholder engagement. Passionate about operational excellence, risk management, and process optimization, ensuring regulatory compliance, customer satisfaction, and streamlined service delivery. Skilled in Credit Risk, Risk and Project Management, Reconciliations, AML, KYC, and Client Onboarding, successfully executing multiple projects that enhance efficiency and mitigate risks. Dedicated to continuous improvement, leveraging data-driven insights and automation to drive business transformation and sustainable growth.
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