Kyle Ambris
Consultation Helpline Lead Specialist at Bmo
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Financial Services
Company size
59K
Contact information
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k•••••••@bmo.com
Phone
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Background
About Kyle Ambris
I oversee support for front-line teams involving Debit Cards, Credit Cards and Technical Support. I supervise procedural adherence, managing escalations, and ensuring resolution of complex client issues. With a foundation in information and communication technology, business process analysis, and project management, I direct real-time feedback and training to enhance associate performance, coordinate team efforts during high-pressure situations, and implement process improvements to meet service goals. My role includes monitoring operational efficiency, driving adoption of self-serve solutions, and stepping in to handle critical calls, ensuring consistent delivery and team success.
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