Kyle Armstrong

Background

About Kyle Armstrong

I specialized in the installation, maintenance, and troubleshooting of gaming machines and financial technology (fintech) products across casino floors. My role required working closely with casino operators, third-party vendors, and logistics teams to ensure seamless gaming operations. Key Responsibilities & Expertise: Slot Machine Installation & Maintenance – Installed and serviced Mforce slot cabinets, ensuring proper setup, network connectivity, and operational efficiency. Game Conversions & Software Updates – Performed OS, game, and BIOS chip conversions, maintaining compliance with gaming regulations and system integrity. Progressive Controller Programming – Configured and programmed progressive controllers for jackpot signage and grand prize displays. Component Repairs & Replacement – Diagnosed and replaced key slot machine components, including monitors, buttons, light fixtures, CPUs, BIOS chips, ticket printers, and toppers. Remote Desktop Support & Connectivity Troubleshooting – Utilized Cisco server access to remotely diagnose, troubleshoot, and restore slot machine connectivity, minimizing downtime. Vendor & Logistics Coordination: Third-Party Signage Integration – Worked with third-party signage companies to install, configure, and synchronize slot machines with digital jackpot signage and display systems. Slot Machine Removal & Relocation – Partnered with logistics teams to facilitate the removal, transportation, and reinstallation of slot machines, ensuring proper handling and reconfiguration. Financial & Operational Management: Expense & Inventory Tracking – Managed company credit card expenses, logging purchases for machine repairs, parts, and travel costs while ensuring compliance with company accounting policies. Site Surveys & Floor Planning – Conducted site assessments for new installations, relocations, and network configurations to maximize efficiency. Collaboration with Casino IT & Operations Teams – Worked closely with casino operators, IT departments, and regulatory compliance teams to maintain system security, software integrity, and network stability. With a strong background in slot machine technology, vendor coordination, and logistics, I have developed expertise in troubleshooting complex issues, optimizing gaming floor operations, and ensuring compliance with industry standards. I thrive in high-pressure environments that demand technical precision and problem-solving.