Kyle C.

Background

About Kyle C.

Motivated and versatile IT professional with hands-on experience across 1st, 2nd, and hybrid 3rd line support. I’m passionate about solving problems, improving internal processes, and delivering a smooth tech experience for users. With a strong foundation in both technical support and infrastructure-level administration, I aim to grow into a leadership role where I can drive team success and IT efficiency. I’ve strengthened my skill set through a variety of industry-recognized certifications in cloud computing, IT support, system administration, automation, and even user experience with credentials from Google, Microsoft, AWS, and others. This ongoing learning helps me stay ahead in a fast-changing tech landscape. Key Skills & Experience: Hybrid 2nd/3rd line support, with escalation only when necessary for fast resolution Logging, tracking, and resolving locally reported incidents and service requests Commissioning, maintaining, and decommissioning hardware (PCs, laptops, printers, mobile phones) Managing IT asset registers and maintaining stock levels Performing and documenting desk moves and equipment locations Quick response to virus alerts and security-related issues Creating and managing Active Directory groups and shared drive permissions Administering On-Prem Exchange and Office 365 mailboxes Working knowledge of Microsoft Azure, Power Automate, and Confluence Windows and Apple device support Certified Google Workspace Admin Actively open to opportunities in Asia or remote roles, while staying dedicated to Binance until the transition is complete.