Kyle Carpenter
Us Customer Service Manager at Minted
Based in College Station, United States
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Seniority
Manager
Department
Customer/Client Service
Location
College Station
Industry
Internet Marketplace Platforms
Company size
565
Contact information
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k•••••••@minted.com
Phone
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Background
About Kyle Carpenter
As the US Customer Service Manager at Minted, I lead a team of up to 175 agents across multiple contact channels, ensuring compliance, quality, and customer satisfaction. I collaborate with Workforce Management, Training, and other departments to plan, execute, and evaluate service strategies and initiatives. With a background in Kinesiology and Exercise Science and a Minor in Business Administration and Management from Texas A&M University, I have developed strong skills in data analysis, project management, communication, and leadership. I leverage these skills to drive performance improvement, employee engagement, and organizational change within the customer service team and the company. My goal is to deliver exceptional customer experiences and support Minted's vision and values.
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