Kyle Caughill

Background

About Kyle Caughill

Experienced IT professional specializing in technical support and systems administration, with a proven ability to manage, secure, and optimize IT environments across diverse industries including corporate offices, municipalities, law firms, and healthcare systems. I bring strong expertise in Microsoft 365, Exchange, Active Directory, Citrix, ConnectWise, and Kaseya, with hands-on experience automating patching, scripting, and system auditing to improve uptime, security, and performance. My approach emphasizes efficiency, documentation, and clear communication to ensure seamless collaboration across teams and clients. Certified in Kaseya Automation and proficient in ITGlue, I focus on delivering structured, high-quality technical support from remote troubleshooting and network management to user provisioning and server configuration. I’m also well-versed in C++, C#, Java, and SQL, providing me with a solid programming foundation for scripting and systems automation. I hold an Associate’s Degree in Computer Programming and a Certificate in Java Programming from Gwinnett Technical College, combining technical depth with real world IT operations experience. Outside of work, I create YouTube content focused on technology education, helping others learn about home automation, PC setup, and practical IT solutions reflecting my ongoing passion for both technology and teaching. Currently seeking opportunities to grow into a Systems Administrator or Tier 2/3 Support position where I can apply my automation skills, infrastructure knowledge, and customer-focused mindset to strengthen organizational IT operations.