Kyle Forest

Background

About Kyle Forest

Kyle has over 10 years or customer service experience, 4 years of experience as a Manager of a small group of employees, 1.5 years supporting Unified Communications during its deployment, and about 12 years of experience with computers. Throughout his customer service experience, he has had to diagnose and troubleshoot mechanical problems using limited guest/customer information. During his year and a half support UC, he has had to remotely resolve many issues with provisioning, hardware, design, and configuration as well as assist customers and provide training on their new phone system. In his 2 month internship, he spent most of his time with a network analyst and network architect troubleshooting a Cisco based data and voice network and helped to troubleshoot and install in a live environment as well as test and QA environments.Specialties: HP Service Manager, CUCM, CUC, Cisco RTMT, Microsoft Office, Visual Studio 2008HP Server maintenance/setup, PC building/repair, Cisco firewall/router maintenanceSupported the largest privately owned data network and provided Day 2 support for the largest Unified Communications deployment. Windows 7, Vista, XP, Server 2003, Server 2008, RedHat/Fedora Linux, Cisco IOSC#, VB.NET, PHP, Perl, PowerShell, Python, JS, NodeJS