Kyle Johnston

Background

About Kyle Johnston

Customer service, sales and managing customer relationships have always been passions of mine. I’ve had the opportunity and pleasure of developing my skills in these areas while working in various customer focussed environments, over the last 10+ years. During this time, I’ve also learned how to adapt, be flexible, build relationships and be organized. Looking back, one of the things I’ve enjoyed most in my career, is getting to know my customers. I’ve found, most people have a story to tell and some of the stories have been really memorable. Being a good listener has earned me many, online five-star reviews while contributing positively to my employers’ bottom lines. I’ve also enjoyed working in environments where every day is similar but different. Where providing superior customer service, managing relationships requires listening carefully, responding quickly and thoughtfully, keeping multiple customers happy at the same time, product knowledge, anticipating needs, being entertaining and accurate financial management. Where decision making and quick thinking are important. Where there are opportunities to succeed, learn and be part of a team. In 2012, I returned to Canada from London, England and joined the launch team for an upscale, fine dining restaurant where I received Sommelier training. Between 2013 and April 2020, I tended various high volume, fast-paced bars at the Toronto Pearson International Airport. While working full-time in this position, I studied Hospitality Management at George Brown College, made the Dean's List and completed an unpaid College related internship. I was also honoured, by my employer, with the Inspire Award, for my sales and customer service contributions. Throughout the pandemic, I’ve been flexible and open to new opportunities. I have adapted quickly to rapidly changing and challenging circumstances. Working on contract at Stackt Market and as a Health Screener with Afimac Global illustrate this. While I love the front line hospitality field, I’m open to exploring new opportunities that involve sales, customer service and relationship building and that require well-honed communication, interpersonal and organization skills as well as a results-oriented style. I am open to exploring roles in the insurance, sales, food, beverage, travel, hotel, automotive, transportation, logistics and technology sectors.