Kyle Lambden
Customer Care Analyst at Deltek
Based in Gloucester, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Gloucester
Industry
Software Development
Company size
4.9K
Contact information
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k•••••••@deltek.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Kyle Lambden
Dynamic and highly skilled Customer Technical Support Specialist with over 10 years of experience in providing top-tier support to non-technical users and SaaS clients. Proficient in Oracle Service Cloud, Salesforce, and SQL, with a strong track record in escalation management and resolving complex technical issues. Adept at communicating technical concepts to end-users in an accessible manner, maintaining calm under pressure, and exceeding performance targets. Demonstrated ability to lead IT upgrades and contribute to continuous improvement initiatives, delivering exceptional customer service and support across various sectors.
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