Verified recordFinancial Services

Kyle Parsons

Member Services Sr Manager at Inspira Financial

Based in Penfield, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Penfield

Industry

Financial Services

Company size

1.1K

Contact information

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k•••••••@inspirafinancial.com

Phone

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Background

About Kyle Parsons

CALL CENTER MANAGEMENT | TRAINING FACILITATION | IN-DEPTH TECHNICAL EXPERTISE Highly technical call center/ Field Supervisor and Trainer with extensive experience exceeding key performance indicators, coaching technicians to first time resolutions, training/facilitating new hire classes, quality assurance, and achieving top 5% net promoter scores. Technical Areas of expertise: PrintFleet I E-Automate I Microsoft Office Suite I Office 365 I Citrix I Active Directory I Shoretel Agent Manager I Papercut I ClickDesk Management I Virtual Box I Windows Server 2016 I Power BI I Microsoft Teams I Chrome Remote Desktop I Qfinity Call Monitoring I SharePoint I Avaya I Servicebench ticketing I Digital Secure Software I Zendesk I Team Viewer I

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