Kyle Riley

Background

About Kyle Riley

Niagara Region Economic Development - Primary Data ResearcherLed a dynamic student team in strategically selecting geographic survey sites across the Niagara RegionUtilized Geographic Information Systems (GIS) tools to record and visualize survey data from over 12,500 businesses across the Niagara Region, providing a clear spatial representation of employment trends.Produced tailored reports using the collected data to present insights to the Niagara Regional Council and internal staff, enabling evidence-based policy and strategy formulation.Niagara Region Planning Office - Student internPlayed a key role in the implementation of urban planning strategies, zoning ordinances, and land use policies, contributing to the efficient and sustainable growth of the Niagara Region.Facilitated community engagement sessions on proposed development projects, ensuring residents' perspectives were integrated into planning decisions.Orchestrated an archaeological tracking index that recorded excavation sites and utilized aerial images, GIS mapping, and archaeological reports to locate exact areas of findings. Collaborated closely with multidisciplinary teams, including GIS specialists, archaeological experts, and urban designers, to contribute to successfully implementing diverse planning initiatives.Goodlife Fitness - On-duty Manageraddressed and de-escalated customer concerns, maintaining customer satisfaction and loyalty by finding effective solutions.Initiated personalized one-on-one conversations to build rapport with members and to understand their fitness goals and preferences to effectively match over 600 members with suitable services.Monitored team performance metrics and identified areas for improvement, implementing strategies that led to enhanced customer engagement and satisfaction.Recognized for consistently exceeding member engagement, retention, and conflict resolution targets, earning commendations from management and peers.Home Hardware - Lumber Yard AssociateManaged the successful fulfillment of large lumber orders, ensuring accurate picking, packaging, and timely delivery.Skillfully maintained optimal conditions for various plants through regular watering, fertilization, and monitoring. Leveraging my horticulture knowledge, I ensured plants' vitality in the greenhouse.Demonstrated a strong understanding of machinery and tools used in the lumberyard and greenhouse. Conducted routine maintenance checks, ensuring equipment was in optimal working condition.