Kyle Yabes

Background

About Kyle Yabes

With a strong background in technical support, IT operations, and software engineering, I specialize in maintaining system reliability, optimizing workflows, and delivering high-quality support to employees and executives. My experience spans troubleshooting complex technical issues, managing hardware deployments, and streamlining processes through automation. In my role as an Associate Software Engineer on the Mission Control Team at Grubhub, I contributed to system stability by addressing severity issues, improving incident response, and developing documentation to enhance team efficiency. Prior to that, as a Technical Support Analyst, I provided hands-on AV and IT support for high-profile events, managed service requests through ServiceNow and later Zendesk, and played a key role in hardware deployments and asset management. I thrive in fast-paced environments that require adaptability, collaboration, and problem-solving. Whether supporting high-priority projects, improving system performance, or mentoring team members, I am committed to delivering high-quality technical solutions. Key Skills: Technical Support | System Reliability | Incident Management | IT Operations | AV & Executive Support | ServiceNow | Jira | Google Suite | Microsoft Office Suite | Windows & Mac OS | Virtual Environments | VPN & Security Tools | Hardware Management | Workflow Optimization | Automation | Software Engineering | Troubleshooting | Process Documentation | Team Collaboration