Lacey Obrien

Background

About Lacey Obrien

Lacey Ann O'Brien is an empathic individual with a Bachelor of Arts in Psychology and over 2 years of experience in crisis support and resource coordination. With a strength-based approach and clinical counseling skills, Lacey has effectively triaged diverse populations' mental, emotional, and physical needs, ensuring their well-being. Lacey's core strengths include crisis management, adaptability, customer service, communication skills, multicultural competence, and attention to detail. Lacey has demonstrated expertise in web chat, telephone support, de-escalation, and clinical screenings. With a commitment to ethical integrity and time management, Lacey excels in teamwork and has mentored new staff to foster confidence and self-reliance. Lacey's educational background includes a Bachelor of Arts in Psychology from Southern New Hampshire University and a Psychological First Aid Certificate. Lacey's previous work experience includes providing counseling via chat/text platforms, collaborating with emergency response services, and mentoring crisis workers. Lacey has also volunteered as a crisis counselor, offering emotional support, safety planning, and resource referrals.