Lainie M.

Background

About Lainie M.

Lainie has over 15 years of OTC Project Management and Customer Success work experience. She has held roles as an Operations Manager, Project Manager and OTC Subject Matter Expert for the following processes: Collections, Cash Application, Disputes & Deduction Management, EIPP, Credit Card Management in the following industries: Risk Management, CPG, E-commerce, Information Services, Technology Provider, Textile Manufacturing, Retail, Major Pharma Distributors. Lainie is adept at managing stakeholder relationships, has excellent interpersonal & communication skills and proven project management capabilities. Lainie regularly interacts and presents to CFOs, Controllers, VPs of Finance, Program Owners, Project Management, and IT Leaders. She provided solutions for her clients through her effective listening, understanding of the problem and deep domain experience Domain Experience: General Accounting, Cost Accounting, Cash Application, Collections, Deductions, Credit, Billing, Order Management Skills: Agile Project Management Business Strategy BPO (Outsourcing)- Service Delivery & Operational Excellence Order To Cash ( O2C, C2C, S2C, Q2C ) Finance and Accounting ( F&A ) E-commerce Project Management - BPO Transitions, Reengineering, Shared Service Center Change Management Process Excellence Solution Design Client Relationship Management Business Process Re-engineering ( BPR) Design for Retained vs.Outsourced organization Business Process Consulting - Disruptive Process Innovation Customer Service Automation