Lakura Harrison

Background

About Lakura Harrison

I am an exceptionally experienced customer service executive with a significant amount of skills in providing quality customer care assistance. Over the past 9 years, I've provided quality customer care and professional assistance for companies such as Saks Fifth Avenue, Comcast Cable, Dekalb County Georgia's Watershed Construction and Maintenance Division and Trustmark National Bank. The extent of my knowledge is significant and covers a broad range of administrative and technical skills in many areas, including automated phone systems, data base applications and also advanced troubleshooting for PC users. I offer over 20 years of Customer Service expertise and my strengths include:* Detail oriented * A high level of accuracy * The ability to multi-task and adapt quickly * Handles client's confidential information with professional discretion and policy appropriate * Communicates courteously and pro-actively with clients/customers to resolve issues.* Impeccable listening skills and analytical skills, with the ability to articulate written and orally.* Excellent knowledge of Windows and Macintosh operating systems, internet /IP, web browsers, emails and other PC operations.