Lalith Kumar Puvvada

Background

About Lalith Kumar Puvvada

A results-driven IT professional with 4+ years of experience in Remote Technical Support, Global Access Management, Vendor Coordination, and Field Service Operations. I have successfully handled tasks and over incidents, ensuring seamless IT operations and business continuity. Currently, I support the APTIV project under FSO Dispatch Global Support, managing vendor coordination, remote troubleshooting, and IT service delivery with a focus on SLA compliance and operational efficiency. My expertise includes managing global field service operations, coordinating with vendors and engineers for timely issue resolution, hardware replacements, compatibility checks, and warranty claims. In Technical Support & ITSM, I specialize in Windows troubleshooting, network issue resolution, printer and scanner support, mobile device management, along with user provisioning, access control, and compliance adherence. I leverage ServiceNow for incident and asset management and collaborate closely with NOC and SOC teams to ensure operational stability and security. I began my career as a Remote Desktop Support Engineer in the DFA (formerly Dean Foods) project, gaining hands-on experience in call handling, SLA management, Microsoft applications, Windows troubleshooting, and user account management. Transitioning into FSO Dispatch Global Support, I strengthened my capabilities in IT service delivery, vendor coordination, and security compliance. In 2019, I completed the HCL Tech’s TechBee Training Program, achieving 80 percentile in the International Knowledge Management Test and securing 76% overall. The training provided structured learning in Linux Administration, Networking (CCNA – Routing & Switching), Oracle RDBMS, Windows Server (2012 R2 & 2016), VMware & Virtualization, IT Troubleshooting, and ServiceNow-based ITSM. Certified in CCNA (Routing & Switching), Linux Administration, Windows Server, Oracle RDBMS, and VMware & Virtualization, I bring a solid technical foundation paired with real-world experience. I am a proactive problem-solver capable of bridging gaps between remote and on-site IT operations, ensuring efficiency, service excellence, SLA compliance, and enhanced business productivity and user satisfaction in dynamic environments.