Lamar Overton

Background

About Lamar Overton

1992 to Present W.W. GRAINGER Columbus, Ohio CUSTOMER SERVICE ASSOCIATE/ CONTRACTOR SPECIALIST •Responsible for functioning in leadership capacity in high-volume customer service operation for industrial/commercial supply company. •Provides guidance, as needed/to as many as 25 employees with ASAP implementation/upgrade as a designated Power User. •Trains and provides support to new employees with emphasis in workflow management, operational efficiency, and quality. •Skilled diversified aspects of warehouse and administrative operations. •Face –to-face interaction with customers addressing their needs •Working with contractors in a specialized capacity to grow sales in that market. •High aptitudes with Microsoft applications including Word, Excel, PowerPoint, and Access. 1985 to 1991 WAREHOUSE CLUB Columbus, Ohio CUSTOMER SERVICE ASSOCIATE •Responsible for providing assistance in diversified activities for customers in retail grocery store. •Demonstrated skills working in high-pressure environment while maintaining high-level of morale. •Duties included stock/inventory control, merchandising, and customer problem-resolution. Previously employed by The Ohio State University Library, 1985 -1986; N.A.S.A. Lewis Research Center, Summer 1980. GOALS Recently, I obtained a Master's degree from Franklin University in business, and I am currently looking at various options in management. Specialties: Successful business support professional combining formal education with seventeen years of visible achievements in industrial and commercial product arenas. Formally educated in comprehensive curriculum areas to include: •Computer Information Science •Business Principals •Written Communication •Micro/Macro Economics •Organizational Administration