Lamarcus Moore
Mortgage Orginator Customer Service (Safe) at Progressive Insurance
Based in Hillsboro, United States
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Seniority
Other
Department
Other
Location
Hillsboro
Industry
Insurance
Company size
44K
Contact information
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l•••••••@progressive.com
Phone
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Background
About Lamarcus Moore
As a Senior Escalation Specialist at Wells Fargo, I have over 8 years of experience in investigating, researching, and resolving escalated consumer complaints with regulatory compliance and risk implications. I work with multiple business partners to address complex customer issues and provide monetary or non-monetary relief as warranted. I also conduct root cause analysis and identify opportunities for process improvement and training. My core competencies include risk management, compliance, customer service, and problem-solving. I have a strong work ethic, adaptability, and interpersonal skills that enable me to work effectively under pressure and in collaboration with diverse stakeholders. I am passionate about building relationships, cultivating partnerships, and growing the business while adhering to the applicable laws, regulations, and policies governing consumer lending practices.
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