Lamia Mahmoud

Background

About Lamia Mahmoud

I am a Customer Success and Digital Transformation professional with 10+ years of experience leading enterprise IT initiatives across industries including aerospace, insurance, and environmental services. My expertise spans SharePoint, Microsoft 365, Teams, ServiceNow, and the Power Platform, where I’ve guided organizations through migrations, adoption strategies, and governance planning to create scalable, user-friendly solutions. I specialize in bridging the gap between business stakeholders and technical teams. Whether coordinating with offshore developers, leading discovery workshops, or training employees on new collaboration tools, I bring clarity, empathy, and a commitment to results. My track record includes supporting global stakeholders, managing multi-year platform migrations, and improving adoption through targeted training and change management. Highlights include: • Led a 4-year SharePoint 2019 migration for a Fortune 100 aerospace company, coordinating cybersecurity, database, and server teams. • Managed customer success strategies for enterprise accounts, including digital transformation roadmaps for HR and Sales. • Served as primary liaison across cross-functional teams, ensuring communication, adoption, and measurable business impact. I am passionate about helping mission-driven teams modernize their digital workplace, grow smarter through technology, and deliver lasting value to both their people and customers.