Lamont Smith

Background

About Lamont Smith

I am an innovative IT professional with several years of technical and customer service experience spanning a variety of sectors. Recognized for demonstrating a natural aptitude for solving complex IT problems and building strong collaborative relationships, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded project and performance goals and I am adept at optimizing end user success with minimal resource expenditures. Professional focal points include customer service, diagnostics, troubleshooting, networking, client satisfaction and retention, and advanced knowledge of multiple hardware and software systems, programs, and brands. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and interpersonal skills, as well as technical acumen, project management, and account management to drive revenue and support efficiency. Currently, I am a technology support specialist with the University of Redlands. In this role, I resolve a wide range of computer and technology issues for faculty and students, supporting an average of 30+ daily users remotely and in person. I also configure employee workstations, create user accounts, and follow up with customers regarding order status. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to maximize network security and identify opportunities for IT and workplace process improvement. Colleagues describe me as a progressive, driven, down-to-earth technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.