Lan Cao

Background

About Lan Cao

Working for large international companies for more than 15 years, be able to deliver technical consultant service to European, American, and APJ customers in English/Mandarina with good customer satisfaction. • PMP certified, rich customer-oriented analysis and project management experience, for system software from solution design, project scoping and planning, implementation, project progress control to final system go live and support. • Build and develop local professional service team from scratch • ITIL4 Foundation certified, proficient in management software and monitoring software products related to ITIL operation and maintenance process, such as LANDesk Service Desk, Ivanti Neurons ITSM, ServiceNow, ManageEngine, etc. more than 15 years of IT operation and maintenance process implementation and project management experience • Be familiar with Scrum concept, combine DevOps with continuous improvement projects, promote the rapid implementation of projects and improve customer satisfaction. • Proven quick learner for new product skills • Strong customer service skills and troubleshooting, problem solving skills • Proven success of working on own initiative and managing client/end users’ expectations • Ability to work under pressure in escalated situations as bridge of customer and internal teams • Hard working and loyal team player, honored global employee of the year multiple times