Lana Flatt

Background

About Lana Flatt

Dynamic and results-driven General Manager with over 20 years of progressive experience in upscale hospitality and restaurant operations. Proven track record in team leadership, operational management, menu development, and event execution. Recognized for delivering exceptional guest experiences, optimizing processes, and driving revenue growth. Passionate about creating a positive service culture and continuously improving operational efficiencies. CORE COMPETENCIES Operational Leadership: Expertise in overseeing daily restaurant operations, managing multidisciplinary teams, and ensuring service excellence. Financial Management: Proficient in payroll processing, budgeting, inventory control, and cost management. Team Building & Training: Skilled in recruiting, training, and mentoring staff to exceed performance and guest satisfaction goals. Event & Menu Development: Extensive experience in conceptualizing seasonal menus and executing on/off-site events that elevate the brand. Strategic Planning: Adept at developing strategies that improve processes, boost team morale, and drive profitable outcomes. Customer Focus: Committed to exceeding guest expectations through meticulous attention to service quality and hospitality standards.