Lana Fleifel
Senior Division Leader Customer Experience Simulation at Zain Jordan
Based in Amman, Jordan
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Seniority
Manager
Department
Other
Location
Amman
Industry
Telecommunications
Company size
2.5K
Contact information
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l•••••••@jo.zain.com
Phone
5 credits+962 ••• •••• ••••
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Background
About Lana Fleifel
Spearheading customer experience innovation at Zain Jordan, my focus lies in simulating and refining customer journeys to bolster satisfaction and operational excellence. My recent endeavors have involved identifying and addressing service gaps, ensuring our offerings meet the highest quality standards.With a solid background in business simulation, I've been instrumental in evaluating market positioning and feedback, employing a range of research methodologies. My leadership in the Business Simulation Division has been pivotal in enhancing product readiness and driving a customer-centric culture within our team.
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