Lance Gams

Background

About Lance Gams

As a Technical Account Manager at Dell EMC, I leverage my 7 years of experience to provide exceptional customer service and technical support to a high-volume of clients each day. I analyze technical information and data to identify probable issues and design effective resolutions, utilizing my experience in VMware and SAN environments. I also build positive relationships with customers and internal stakeholders, collaborating and contributing to shared goals and objectives. I am passionate about delivering solutions that meet and exceed customer expectations and organizational standards. I implement a "customer first" approach that drives a high level of satisfaction and ensures customer retention. I communicate and meet with customers regularly to update them on any potential issues and resolve them promptly. I have significantly reduced customers' Sev 1 outages through my fast and efficient responses.