Lance Hardy

Background

About Lance Hardy

Summary: A proven leader, seeking growth opportunity within the financial services or banking domains. • Experienced Corporate Leader & Certified Six Sigma Master Black Belt (MBB). • A former officer in the US Air Force. • Proven organizational development and process improvement skill set. • Notable accomplishments, spanning 16+ years of DoD & Fortune 500 leadership experience- Design of a third-party lifecycle management model- Effective deployment of Lean Management System across geographically diverse contact center- Six Sigma Master Black Belt certification - Led and coached over 37 process improvement projects, yielding over $20M in cost reductions and revenue generation- Organizational redesign for three M&A efforts- Led 35-person, direct marketing team, in the profitable deployment of over 21 credit card marketing campaigns and establishment of an effective Customer Relationship Management (CRM) model- Military Budget Analyst and Comptroller over Air Force hospital and core base functions. • Education- MS, Human Resource Management - BA Sociology - BA Psychology - Contract Performance Measurement, Defense Systems Mgmt. College - Systems Acquisitions Funds Mgmt, Defense Systems Mgmt. College - Financial Mgmt. Officers Course, United States Air Force • Work History- TD Ameritrade - Sr. Mgr, Process Improvement - Present - Celanese Chemical - Master Black Belt - Arrow Electronics (Supply Chain)- Vice President - Washington Mutual – First Vice President, Marketing - USAA Insurance – Director, Master Black Belt - GE, Capital - Master Black Belt & Vice President - US Air Force - Captain, Comptroller & Acquisition Officer • Specialties- Business Process Improvement & Redesign - Organizational Development - Change Management - Lean Six Sigma Deployment - Call Center Design - Pricing Management - Supply Chain Management - Business Analysis - Demand Planning - Procurement