Lance Morrison

Background

About Lance Morrison

I am a technical professional and problem solver, providing solutions for people and programs. Areas of expertise include the knowledge and support of telephony/network platforms, including those at call centers. I am a strong proponent of training, integrity, hard work, and enjoying being there. I passed the Cisco CCENT Certification exam in 2011. My career objective is an opportunity to significantly contribute while working in areas where I can fulfill my passion for the company, its customers and its people. Specialties: Voice Operations Engineer; Team Lead/Supervsor; Call Center Specialist; Project Management (contributor); Customer Service. Applications Used: Microsoft Office Suite (365), Microsoft Office Communicator (Lync and Skype), Remedy ticket management, Nortel Symposium ACD, Cisco Unified Call Manager, Cisco IPCC with Webview, Cisco PRIME, Cisco Unity, Symantec ProComm Plus, Microsoft Visio, Avaya IP Office 5.0, AT & T Route-It, Transera 8.8, Spectralink, eProcurement, Kindling, Yammer, Hill-Rom Nurse Call, ResponderNet Nurse Call, SPOK/MediCall switchboard operator application, Solarwinds, Fluke Link Runner, audio-visual equipment support for facility conferences, Call Pilot Application Builder, Active Directory (Active Roles), EasyLink, LeanKit, Nortel Meridian PBX