Lance Purnell
Project Manager, Player Care - Monopoly Go at Scopely
Based in Spain
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Seniority
Manager
Department
Operations
Location
Spain
Industry
Entertainment Providers
Company size
3.9K
Contact information
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l•••••••@scopely.com
Phone
5 credits+34 ••• •••• ••••
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Background
About Lance Purnell
With over 14 years of experience in customer service, I am a bilingual (English and French) customer support expert and a senior team lead, a global leader in remote customer experience solutions. My mission is to optimize customer support and team performance by leveraging data, technology, and innovation. I have successfully managed and supervised a high-performing team of managers and agents, achieving exceptional levels of productivity and customer satisfaction. I have also spearheaded the implementation of strategic initiatives to enhance services, tools, and brand image, resulting in increased customer loyalty and positive brand perception. I am passionate about delivering quality, efficiency, and value to clients and customers, and I am always looking for new ways to improve processes and outcomes.
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