Lance Quan

Background

About Lance Quan

Progressive experience in IT domain with focus in Healthcare, Banking, and BigTech. As a keen and passionate learner, it is the pursuit of perfection and the thrill of the journey that keeps me grounded and always reaching to be better in all aspects of roles/opportunities offered to me: Technical Support Manager - Resource management, strategic innovation, operations management -Identify continuous improvement initiatives and completed through Six-Sigma, growth mindset, and "above the line" thinking. As a Customer Success Manager - Relationship Management, Communication, Business Optimization, Mentorship, Business Analysis, Strategic decision making, Customer Success -Managed Company's highest revenue client per annum to progress loyalty, optimize processes, and create new ones As an Enterprise Project Manager - Project Management, Escalations Management, Relationship Management -Created development plans in order increase customer adoption to internal business and operational processes Business Systems Analyst - Business Analysis, Customer Support, Systems Administration, Portfolio Management, Business Intelligence -Create business requirements, contribute to technical specifications, and operationalize live EMPI feeds for MSP Enrolment and EMPI