Larissa Bezerra
Customer Support Advisor at E-Schooling
Based in Guimarães, Portugal
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Seniority
Staff
Department
Customer/Client Service
Location
Guimarães
Industry
IT Services and IT Consulting
Company size
55
Contact information
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l•••••••@e-schooling.com
Phone
5 credits+351 ••• •••• ••••
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Background
About Larissa Bezerra
I hold a degree in Public Relations and boast substantial experience in Customer Service, where my expertise spans a diverse range of areas. My skills include adept report writing, efficient customer portfolio management, proficient handling of customer service processes, SAC (Customer Service Center) operations, email communication, and meticulous process monitoring. My proficiency in customer portfolio management enables me to deliver personalized and highly effective services tailored to meet the specific needs of each client. My primary focus lies in swiftly and satisfactorily resolving customer issues. Leveraging my in-depth knowledge of process monitoring, I ensure that customers receive real-time updates and that their concerns are addressed promptly and effectively. Fluent in both Portuguese and English, I am also dedicated to expanding my language skills and am currently in the process of learning German.
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