Larna Manson

Background

About Larna Manson

With a proven track record of leading leaders to success, I thrive on building high-performing teams and delivering exceptional customer experiences. As a Retail Customer Executive managing 11 bank branches in Melbourne’s CBD, I’ve spearheaded innovative strategies to drive business growth, develop talent, and enhance operational excellence. Recognized as NAB’s OneNAB Leader of the Year FY22, I successfully established and scaled a newly formed region, overseeing 32 branches and implementing performance strategies that drove measurable results. Beyond day-to-day operations, I’ve forged impactful partnerships with tertiary institutions and recruitment firms to expand business development opportunities. My passion lies in transforming customer insights into actionable strategies, creating a culture of excellence, and driving sustainable growth. As I continue to evolve in my career, I’m focused on opportunities to lead at a broader scale—leveraging my expertise to shape the future of customer experience in banking and beyond.