Larnell Mann
Principal Owner at Mann Technologies
Based in Johannesburg, South Africa
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Seniority
C-Team
Department
General Business & Management
Location
Johannesburg
Industry
Information Technology and Services
Company size
10
Contact information
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l•••••••@manntechnologies.com
Phone
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Background
About Larnell Mann
Experienced Contact Centre Professional with a demonstrated history of working in the Captive and BPO industries. Skilled in Operations Management, Leadership, Strategy, Service-Level Agreements and Customer Relationship Management. Strong operations professional with a Bachelor of Arts. I have also excelled in the Customer Services frame-work, with numerous achievements, awards & recognition. Highly recognised by clients in Australia, Europe and South Africa. I don't settle for anything other than performing at my ultimate best. Vast knowledge on Fibre networks and infrastructure, troubleshooting and problem solving. Thorough knowledge of the 7 layers in networking as well as mobile connectivity. Advanced level of customer service skill and well equipped on the basis of EMOTIONAL INTELLIGENCE. Thorough knowledge on customer feedback systems which are the main two, NPS & C-SAT.
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