Larry Burckhardt

Background

About Larry Burckhardt

Successful technology sales account management professional selling SaaS and Enterprise software solutions. Expert in building collaborative partnerships built on trust, collaboration and knowledge sharing. Reputation for product expertise and sharing best practices which helps me become a trusted advisor to customers. • Adept in establishing and managing multi-level customer partnerships helping customer receive their desired outcome and business value becoming the single point of contact. • Achieved 110% revenue growth by assisting with on-boarding, setting success criteria, monitoring usage and sharing best practices resulting in maximizing utilization and identifing upsell / cross-sell, and renewal opportunities. • Created collaborative customer partnership with pro-actively communication and sharing of adoption rates via quarterly business reviews which helped increase customer advocacy, ie: Success Stories and References. • Pro-active monitoring of customer usage, support cases and marketing participation to help identifying At Risk customers allowing me to communicate with them to help reduce churn. • Collaborative team member sharing conversations with internal departments which helps drive team effort and product road map direction. Skills include: • Account Management • Improving Customer Experience • Consultative and Value Based Selling • Team Player and Collaboration • Communication and Negotiations larryburckhardt3@gmail.com