Larry Gail

Background

About Larry Gail

Accomplished General Manager/Operations Manager with a 20-year track record of success in driving sales, managing inventory, and boosting profitability. Skilled in team leadership and managing omni-channel retail operations. Achievements Below: • Sales and Customer Service: Cultivated a culture of high performance, consistently securing a position in the Top 5 for sales and customer service across a national chain of stores. Attained a 4.8-star customer service rating across all social media platforms. • Inventory Management: Maintained an annual shrink rate at or below 1.04% through detailed inventory management- Cut inventory losses by 30% by enforcing strict control measures and conducting regular audits- Conducted multiple weekly cycle counts, enhancing store-level inventory precision to 95%. • Team Leadership: Directed the hiring, training, and development of a robust sales and operations team utilizing Salesforce CRM and E-Commerce platforms- Decreased staff turnover by 40% via focused training and coaching initiatives- Boosted team efficiency by 25% through the adoption of Salesforce CRM, improving customer engagement and follow-up. Core Competencies- Sales Management - Inventory Oversight - Talent Recruitment and Development - Achievement of Goals - Customer First Approach - HR and Payroll Administration - B2C/B2B Relationship Building - KPI Oversight Technical Expertise- Microsoft Office Suite - Salesforce CRM - Magento E-Commerce Platform - IBM Sales Center Application - Workforce One Software - Logic Pro 11 Digital Audio Workstation - Pro Tools Digital Audio Workstation