Larry Gaspar

Background

About Larry Gaspar

I’m a customer service and operations support leader with over 15 years of experience guiding cross-functional teams, improving processes, and delivering results for customers around the world. I believe great service starts with people — both the team delivering it and the customers receiving it. My leadership style is rooted in open communication, mentorship, and creating opportunities for growth, so that teams are empowered to bring forward their best ideas. Over my career, I’ve: • Led multi-site and remote teams across multiple regions. • Delivered process improvements that drove significant results, including identifying over $250K in cost savings through automation and efficiency gains. • Key Stakeholder in major system implementations, including Salesforce CRM integrations and SAP rollouts, to streamline operations and improve the customer experience. • Built strong partnerships with stakeholders, distributors, and vendors to align service delivery with business goals. Today, as Customer Service Manager at Thordon Bearings, I’m proud to lead a local team with a global reach, supporting industries that are moving toward greener, more sustainable solutions. Every day, I aim to connect people, processes, and technology to deliver exceptional results — and to make a positive impact for our customers and our planet.