Larry Malatzky

Background

About Larry Malatzky

With over 25 years of experience in customer success, operations, and support, I am a seasoned executive who leads teams to deliver outstanding service and value to clients across various industries and markets. As the Director of Service Desk at Beth Israel Lahey Health, I oversee the strategy, execution, and performance of the IT service desk operations for one of Massachusetts's largest health care systems. My core competencies include customer relationship management (CRM), new business development, support escalation, quality assurance, and process improvement. I have a proven track record of driving customer satisfaction, retention, and loyalty and generating revenue growth, cost savings, and operational efficiency. I am passionate about creating a culture of service excellence, innovation, and collaboration among my teams, partners, and stakeholders. My mission is to enable and empower health care providers and patients with the best IT solutions and support.