Larry McDuffie
Manager, Contact Center Support Services at Community Health Choice
Based in Houston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Houston
Industry
Insurance
Company size
681
Contact information
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l•••••••@communityhealthchoice.org
Phone
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Background
About Larry McDuffie
Results-oriented and accomplished Operations leader delivering repeated success in structuring high-performing teams, streamlining processes, and implementing strategies to reduce expenditures and increase profits. Staffing, BPO, CRM, contact center, team leadership, growth and mentorship. Skilled in service delivery, dispatch, technical support, process improvement, customer relationship management, customer and employee retention, and sales operations. Extensive experience in a virtual and remote environment collaborating with internal and external customers/clients and leadership to identify key performance indicators, and drive strategies to improve performance and maximize earnings.
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