Larry Miller

Background

About Larry Miller

I’m an Automotive Training Consultant passionate about elevating dealership performance through Customer Experience excellence, innovative training, and strategic process optimization. With 15+ years in the automotive industry, I led Nissan’s Customer Experience initiatives across Southeast and Northeast regions, driving top-tier survey results through tailored training programs. By coaching sales, service, and BDC teams on best practices, I was tasked to work with the Nissan field teams to turn around the bottom 15% of dealerships in the region, improving KPIs like customer satisfaction and retention. My expertise spans Reputation Management and Social Media optimization, where I implemented strategies to boost online presence and customer trust. At Maritz, I trained dealers on tools like CDK, Xtime, and Salesforce CRM, Dealer Track, Reynolds, Owners First Survey as well as CX program support, delivering engaging virtual workshops (Webex, Teams) that aligned with OEM goals. At Epsilon, I sold marketing mail and email campaigns to GM dealers, driving a 29% YOY sales increase (2013–2014) by enhancing service and sales outcomes. I also pioneered GMTracking.com, revolutionizing order tracking for GM North America. I thrive in dynamic settings, whether onsite in South Florida, traveling 80% for OEMs, or training remotely nationwide. If you’re seeking to enhance dealership KPIs or customer experience, let’s connect to discuss how I can drive your team’s success. La.miller1@outlook.com | 303-944-2862 #Automotive #CustomerExperience #DealershipTraining #Nissan #OEM