Larry Said
Based in London, United Kingdom
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Seniority
Other
Department
Other
Location
London
Industry
Professional Services
Company size
40K
Contact information
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l•••••••@marsh.com
Phone
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Background
About Larry Said
A well-presented, well-mannered and hardworking professional with extensive knowledge of working in a service desk environment. Possesses the ability to work well under pressure whilst maintaining high standard of customer service and resolving technical issues remotely, via telephone and one to one with users. Also able to work within a strict SLA in-order to achieve the set goals/targets as a team of individually.TECHNICAL AND SOFTWARE SKILLS• Call Logging tools; Remedy (full/Internet based), Heat, Magic, Five Star, Peregrine, LANDesk management, • Extensive knowledge of supporting Blackberry’s and I-Phones• Experience of supporting OS; Windows XP, Window 7, Vista, windows XP Pro.• Extensive Blackberry and BES Server knowledge and iPhone Support• SharePoint support/Management.• Remote access tool: • SCCM- Software Deployment (Microsoft)
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