Larson Narlekar
Team Leader at Sheva Technology Services managing a team of 8-10 CSR's. Additionally 10+ years of International BPO experience in Voice Customer Service Quality Assurance Analyst & Auditor in Voice Testing at Sheva Empresa
Based in Mumbai, India
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Seniority
Other
Department
Other
Location
Mumbai
Industry
Business Consulting and Services
Company size
2-10
Contact information
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l•••••••@shevaempresa.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Larson Narlekar
10+ years of BPO experience 5 years in Voice Customer Service 3 years as Quality Assurance Analyst (Transactional Audits) & 2.6 years working as an Auditor Operational Controls Testing. Good Interpersonal skills with an eye for detail and an attitude oriented towards People Process and Technology. Able to motivate the Team and ensure achieving the set targets. My Current Role at Sheva Technology Services Managing a team of 8-10 Customer Service Representatives. Conducting Product/Process Training sessions for new trainees. Performing Voice QA Evaluations (10-20 calls each per agent) for the team on a monthly basis. Supervise the quality assurance process and related training of staff members to ensure quality customer service. Preparing & Submitting Monthly Key Performance Indicator Reports to track performance of individual team members to the leadership team. Preparing the Shift Roster & managing the team attendance. Participate in recruitment activities (conducting Interviews for new candidates)
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