Lashanda Hodge
Managing Director, Customer Experience and Contact Center, Coe at Gsa
Based in Ashburn, United States
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Seniority
C-Team
Department
Other
Location
Ashburn
Industry
Government Administration
Company size
14K
Contact information
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l•••••••@gsa.gov
Phone
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Background
About Lashanda Hodge
I am a passionate customer experience leader with over 15 years of experience designing customer-centered solutions. By infusing user insights, creativity and collaborating with cross functional teams, I lead the strategic creation of solutions and the design of compelling experiences for a variety of clients with varying needs. I lead organizations in maturing their CX capabilities and help grow the next generation of CX directors, strategists, and designers. I create and continuously improve CX engagement processes and tools that help increase productivity, collaboration and creativity.
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