Lashun B.

Background

About Lashun B.

As a dedicated professional with a robust background in operations management, project management, and technical support, I am passionate about leveraging my skills to drive process improvements and deliver exceptional customer service. I hold a Bachelor of Business Administration in Marketing from the University of Arkansas at Little Rock and have accumulated diverse experience in various industries, including technology, education, and financial services. Currently, I serve as an Operations Manager at Intralot USA, where I lead a dynamic team to enhance customer relations, automate processes, and develop long-term strategies that align with organizational goals. My role involves collaborating with cross-functional teams to ensure compliance and operational excellence. Previously, I worked as an Application Support Analyst at KIPP Texas Public Schools, managing a vast knowledge base and providing on-call support for over users. My expertise in tools like Jira and Zendesk enabled me to maintain a high resolution rate and ensure user satisfaction. At Access Group, Inc, I held dual roles as a Systems Administrator/Project Manager and IT Analyst. I conducted in-depth business system analyses, developed implementation project plans, and facilitated stakeholder meetings. My technical support and project management skills contributed to successful online enrollment projects and improved financial reporting accuracy. My experiences with Teach for America and AmeriCorps VISTA have been instrumental in developing my leadership, project management, and community engagement skills. As a Teach for America Corps Member, I led classrooms in under-resourced schools, fostering student success through tailored lesson plans and innovative teaching strategies. During my time with AmeriCorps VISTA, I coordinated volunteer efforts, developed community partnerships, and implemented data tracking systems that enhanced program impact. These roles have equipped me with a strong foundation in educational leadership, program development, and a deep commitment to social justice and community service. I am committed to economic justice and empowering individuals through financial counseling and education. I bring strong problem-solving abilities, a customer-centric approach, and a dedication to achieving positive outcomes for clients. I am excited to explore opportunities where I can continue to make a meaningful impact and support organizational success.