Laszlo Csukas

Background

About Laszlo Csukas

Service Delivery Executive with strong Customer Experience, Financial & IT Services experience and business acumen. Proven track record in significantly improving customer satisfaction, executing successful strategies to overachieve business objectives by building high performing teams and forming strong partnership with clients, stakeholders and across all levels of the organization. Seasoned people leader with proven ability to implement long term strategic plans to retain talent and foster performance culture for growth. Successful service delivery strategies in IT, customer experience and commercial operations that I drove were built on three important pillars. Forging trustful relationships with customers and stakeholders, understanding and translating customer needs effectively, and building overarching employee programs. These crucial elements resulted in significant End-To-End customer experience improvement, and increased employee retention. I led many impactful organizational changes to foster customer centric culture by transparent communication and engagement across the entire organization. Organizational roles, development programs, behavioural traits and performance metrics across the organization were aligned to drive continuous improvements in operations in collaboration with key stakeholders and partners. Thus, enabling organizations to build strategic alliance with customers and grow top line revenue at an improved operational cost base. My values are focused on customer centricity, people development, performance, trust and empowerment. My belief is that organizations succeed when employees are treated as well as customers. As leader, I strive to create an engaging environment where colleagues find professional satisfaction, listened to, and are supported to succeed in their career. My leadership approach promotes engagement where people participate in building impactful programs that increase employee loyalty, help organizations grow people and develop strong sense of belonging resulting in outstanding customer service quality. Competencies: Customer Experience | Service Strategy | IT Service Delivery | Commercial Operations | Customer Service | Change Management | Operational Leadership | People Development | People Management | Continuous Improvement | LEAN Six Sigma | Agile Scrum Feel free to connect with me directly via direct messaging. I enjoy building professional relationships.