Laszlo Winkler

Background

About Laszlo Winkler

Strategic and senior operational leader with focus on employee and client experience and satisfaction gained in multiple domain BPO management including HR Services, Market Analytics and Finance, working with clients in FMCG, Telecommunications, Manufacturing, Chemicals and Market Research. Proven track record of building HR Services teams from initial transition to high maturity level, multiplying size and services portfolio including Payroll, Compensation & Benefits, Relocation, Learning & Development, Contact Centre, Recruitment, Onboarding, Car Fleet management, Sales Bonus and Contract Compliance. I transformed multi domain teams including HR, Finance and Market Analytics to highly effective entities focusing on cost effectiveness, revenue generating client activities while maintaining stability, resulting in high employee engagement and attrition levels way below market benchmarks. Successful development and implementation of company and HR strategies through supervising the creation of policies, such as company phone, company car, overtime, payroll vendor management resulting in increased customer experience, higher transparency, and lower cost for the company. Throughout my career I have been implementing tools, systems, processes, frameworks, and strategies resulting in increased controls and cost reduction. During these projects and migrations, I managed to save € 1 MM in labour cost without the business having to face risks or challenges. As a leader, I strive to create an engaging environment where employees’ voice is heard, they can find professional satisfaction, and are supported to reach their career goals. My leadership approach promotes inclusion together with open and clear communication, consensus seeking and reaching mutual beneficial agreements resulting in high employee engagement. I aim to develop a strong sense of belonging through motivation, talent development and consideration of the formal and informal organizational structures in alignment with emphasis on data driven decisions and introduction of effective controls, which creates an exceptional customer experience.