Lateef Abujade

Background

About Lateef Abujade

Abujade17@gmail.com Actively seeking a challenging position as a Financial Analyst in a growth oriented environment, while applying the wealth of hands-on training and experience garnered over the years to help support financial infrastructures. Strengths include efficient multi-tasking, extensive knowledge of various computer systems, and a track record of motivating and communicating throughout all levels of a company. Work Experience Sales and Leasing Consultant Both Toyota South (June 2012-2016) North Attleboro, MA • Knows and Understands equity and values of vehicles, and helps customers understand depreciation values of our vehicles • Current of new inventory and their benefits to our customers. • Directly interfaces with Toyota owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints • Analyzes customer concerns/inquires (i.e-requests for financial assistance, concerns that are dealer, sales, service, or product related) and handles accordingly • Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service or product related • Combines active listening with proactive decision-making skills to benefit Toyota customers • Researching unique customer requests using online resources and identify opportunities to improve customer satisfaction • Accurately documenting all customer contacts • Establishes personal income goals that are consistent with company standards of productivity, and devises a strategy to meet those goals.