Latonria Bailey

Background

About Latonria Bailey

I exhibit strong communication skills with my peers and agents. Host calibrations between the Owings Mills Call Center and the GSC Call Center to ensure all Quality Specialist are scoring calls according to the revised Guidelines. I am a team player, with exceptional listening skills, and critical thinking skills, bring an extensive call center experience in inbound and outbound and blended environments. My demonstrated strengths are coaching and providing instant feedback to my team members. Other demonstrated strengths are ensuring each help desk always have coverage, working with my team members to boost their morale and provide effective feedback to ensure they qualify for the monthly incentive, monthly one on one's,