Laura Batson

Background

About Laura Batson

ROFESSIONAL ACHIEVEMENTS PROJECT MANAGEMENT - Focus on strategic planning, product development, budget and resource management, risk management, and testing - Heavy focus on Salesforce Implementations on a variety of Salesforce Platforms - Skilled in Waterfall, Agile, and Scrum Project Management MARKETING & SALES - Proficient in Salesforce administrator work - Skillful in presentation design and marketing materials - Skillful in product/system application presentation for prospective clients - Skillful in presenting materials to prospective clients or seminars/workshops COMMUNICATION & WRITER - Expert in proposal writing of content, budget, and timeline - Expert in communication planning and organizational change management - Technical Communication PhD LEARNING & DEVELOPMENT - Expert in training and curriculum development, including adult learning and instructional design - Expert in instruction design for various topics and mediums - Create training in multiple mediums: classroom, webinar, video, distance learning with multiple mediums CERTIFICATIONS - Salesforce System Administrator - Salesforce Marketing Cloud Account Engagement (MCAE) Consultant BUSINESS PROCESS RE-ENGINEERING - Expert in creating Current State Processes through discovery sessions with Stakeholders and finalizing maps - Expert in researching for "Best Practices,” requirements gathering, determining gaps and creating future state process flows