Laura Blow

Background

About Laura Blow

In my current role as Technical Support Team Leader at Ansible Motion, I focus on strategic people management on a daily basis whilst overseeing a busy department. I conduct regular one-on-one meetings to promote open dialogue, gain valuable feedback and create a supportive environment that enables my team to thrive in constantly evolving circumstances. My attention on team development and commitment to facilitating professional and business growth positions me as a valuable asset, driving both individual and collective success. In my previous role as a Customer Service Manager at Swytch Technology, I concentrated on growing a positive team culture that emphasised both personal and business growth and development. I implemented performance management assessments and provided tailored training, resulting in significant enhancements in agent performance and overall morale evidenced by KPIs and data metrics. My dedication to people management extended to the integration of innovative technologies, such as an AI quality assurance system and an automated chatbot, which not only improved service delivery but also empowered my team to excel in their roles. Throughout my career, I have developed a diverse skill set that enhances my effectiveness as a people manager and front facing business leader. As Senior Customer Service Representative at Swytch Technology, I honed my analytical abilities by generating reports and analysing daily KPIs to identify inefficiencies. This experience allowed me to collaborate with cross-functional teams to implement improvements. I provided exceptional support through various channels, adeptly managing high volumes of inquiries while reporting insights and trends to senior management. My tenure as a Wine Advisor and Customer Service Specialist at Naked Wines further refined my communication skills, engaging with customers to enhance their experience and resolve queries efficiently. Collectively, these roles have equipped me with strong problem-solving, coaching, and analytical skills, enabling me to drive team performance and deliver outstanding service.