Laura Flaker

Background

About Laura Flaker

Highly motivated individual and experienced Senior Clinical Performance Consultant with a demonstrated history of improving outcomes and quality of care. With over 30 years in healthcare, I have a diverse knowledge-base of clinical and healthcare operations. 6+ years of Managed Care experience, leading population health initiatives and projects, including: implementing the National Integrated Care Program, Health Home Program and many other quality improvement projects for Value Based Care KPIsAnalyzes and manipulates data to improve performance and health outcomes related to increased ER utilization and Avoidable Inpatient admissions, 7 & 30 day follow up after ER/INP admissions.Develops and delivers executive level leadership presentations and conducts meetings utilizing motivational interviewing skills to encourage collaboration. Promoting/Supportive behavioral style with an ability to influence change and bring people together by building strong relationships and collaboration. Salesforce/IMPACT Product Owner: Transitioned national team from documenting provider interactions on Sharepoint to Salesforce IMPACT documentation.Quality Management- Improve quality by closing gaps in care. SME: HEDIS 3 years working with opportunities reports and provider incentive programs for NCQA accreditation in a new market.Exceeded-goal expectations Serves as a clinical coach, mentor and trainer for new hires. Has an open door policy and is able share wisdom, knowledge, skills and abilities with individuals starting out in their careers.Serves on D, E, & I committee both nationally and regionalSenior Coach for the Emerging Leader Program Demonstrates empathy, compassion and curiosity, and excellent communication/soft skillsNursing Education- 10+ years Clinical Education/Pathway CoordinatorImplemented EBM - Clinic Pathways as a process improvement project at a large health system. Worked with providers to utilize evidence based medicine and standardized order sets.Information Technology- EPIC implementation SME for Clin-Doc go- lives, updates and provider support. Employee and Patient Satisfaction- experience with NPS & Press Gainey. Supported the first NPS survey rollout for UHC’s Community Plan National Health Home Providers Transformational and Servant Leader with a Master of Science in Nursing from Webster University.