Laura Forster

Background

About Laura Forster

My experiences include: Credit Card Customer Service / TD Canada Trust, London, ON - Provide customers with the best solutions and offer guidance on how TD's digital assets can further help them meet their needs, now and in the future - Deliver outstanding service and sales support with minimal to moderately complex transactions related to financial products and services - Played a key role in addressing customer concerns and be accountable for problem-solving and/or raising matters to the appropriate people - Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues, and improve efficiency Group Sales Specialist / All Sport Accommodations, Chicago, IL - Answered phone calls from customers about general inquiries - Assisted customers in the booking process via email or phone - Handled administrative and operational tasks while working from a remote location - Addressed customer issues during the booking process and in destination - Learned ASA SalesForce booking software in a matter of hours Associate /American Eagle, London, ON - Engaged with customers to find the perfect fit of various clothing items for themselves and others - Used American Eagle’s POS system to sell product and execute returns and exchanges - Upsold rewards system/loyalty program to customers - Maintained a track record of exceeding sales goals, both store wide and personal Registration Officer / Elections Canada, London, ON - Assisted electors in registering to vote - Helped electors with special needs - Assisted electors in filling out necessary paperwork - Witnessed counting ballots - Partook in the set up and take down of Election Day equipment Host / Fit4Less, London, ON - Managed time efficiently to complete daily tasks while being available to assist with member needs - Handled payments for club amenities - Sold memberships to new clients - Addressed member complaints - Troubleshoot errors in members’ accounts financial information Server/Mandarin, London, ON - Greeted customers at their tables as they entered - Offered specials and made drink recommendations from a large menu - Kept tables clean and assisted customers throughout their meals - Hand wrote bills and collected payments from customers - Cleaned and set tables in a timely manner Crew Member/McDonald’s, London, ON - Maintained a clean lobby, kitchen and eating area - Provided customer service to guests - Used POS system to take orders and collect payment - Prepared food beverages to serve customers