Laura Naylor
Senior Director Client Experience at Hemenway & Barnes Llp
Based in United States
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Seniority
Director
Department
Customer/Client Service
Location
United States
Industry
Law Practice
Company size
137
Contact information
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l•••••••@hembar.com
Phone
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Background
About Laura Naylor
A versatile client service leader with extensive marketing, management and engagement experience. A proven track record of initiating changes that deliver impact and create trusted advisor relationships with clients and colleagues. A seasoned problem solver and strategic professional who excels at connection and bridging client needs to business requirements through empathy, engagement and execution. A collaborative teammate and mentor with a bias for action and comfortable creating a path forward in ambiguous situations. Has built and led high-performing teams and managed executive relationships for global client engagements. Specialties:* Creating Trusted Advisor relationships;* Community strategy, building and management * Discovery work- Listening and diagnosing constituent needs;* Innovating ways to solve and advance customer experiences;* Facilitating interviews, roundtables and workshops;* Leveraging data & technology to support better outcomes;* Connector- Integrating initiatives (and connecting people) for increased impact.
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